Genpact Quiz: Test Your BPO Knowledge Now!

Genpact was originally set up as an internal unit within General Electric to handle its back-office work. When it became an independent company, it needed a name that reflected its core purpose. The name was carefully chosen to communicate the company's mission and the kind of value it was built to deliver to businesses worldwide.

After operating for years as a GE business unit and then as an independent company backed by private equity, Genpact reached a significant milestone in its journey. It entered the public markets, giving investors an opportunity to be part of its growth story. This listing marked a turning point in how the company was perceived globally.

General Electric built Genpact as an internal shared services operation before deciding to sell its controlling interest. A private equity consortium stepped in, helping Genpact transition into a fully independent business. This deal was a defining moment that set the stage for the company's global expansion.

Genpact has a significant presence across several Indian cities, but one city in North India serves as its main operational base. This location houses key leadership functions and plays a central role in coordinating the company's large workforce and client delivery operations within the country.

Pramod Bhasin was the founding CEO who guided Genpact through its early years as an independent company. When he stepped down, a successor from within the organisation took charge and continued to steer the company's growth strategy. This leadership transition was closely followed across the BPO and outsourcing industry.